Part Time • Grand Rapids

Front Desk Customer Service Representative

Summary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.

Primary Responsibilities

• Addresses inquiries via phone, digital and in person and follows up timely.
• Checks in students on the attendance tracking system and prepares lesson schedules for team members.
• Resolves account matters and contacts guests for clarification purposes.
• Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space.
• Updates informational displays with accurate and timely promotions and literature.
• Monitors Snack area and provides guidance to Snack Shack staff.
• Advances throug...