Front Desk Agents are responsible for providing outstanding service to all guests throughout their entire stay.

DUTIES

• Greeting customers with a warm and engaging smile.
• Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date.
• Computes bills and assists guests in making payments.
• Promptly answers the telephone-using positive and clear communication.
• Assisting the Housekeeping team with room cleaning when required.
• Checks on any unresolved departures.
• Reviews special requests for incoming arrivals, communicating promptly with Housekeeping about any special requests.
• Keeps the front desk and lobby area tidy.
• Observe and report security issues to management immediately.
• Remains calm and alert, especially during emergency and/or heavy hotel activity.
• Fields guest complaints and inquiries.
• Actively eng...