Join TD's innovative team as a French/English Customer Account Specialist in Ottawa. This role requires passionate customer service representatives committed to resolving inquiries with empathy and efficiency.
As a valued member of the TD Customer Assistance team, you will operate in a bilingual setting, assisting customers through their financial queries. This full-time role emphasizes personal growth through ongoing learning and performance metrics, allowing you to thrive within a supportive framework. Your engagement with customers will significantly impact their banking experience.
Key Responsibilities:
• Handle customer inquiries through effective telecommunication
• Provide knowledgeable support aligned with customer needs
• Implement solutions at first contact to enhance satisfaction
• Engage in regular training and professional development
• Meet and exceed service and compliance standards
Requirements:
• Bilingual (French/English) proficiency
• Hi...