Become a Customer Technical Support Engineer focused on delivering excellent service to global transit partners. Your bilingual skills in French and English will enhance communication and ensure efficient troubleshooting while working remotely from Canada.
This role is fixed-term for 6 months, emphasizing your ability to support and resolve technical issues for various clients. You'll leverage your strong analytical skills to diagnose problems, manage incident reports, and contribute to customer configurations for special events. Effective training delivery and documentation maintenance will also be key aspects of your responsibilities.
Key Responsibilities: • Provide technical support via email and phone • Diagnose and troubleshoot customer incidents • Manage communications and escalations effectively • Assist with configurations for ticketing programs • Deliver training sessions effectively through various formats