Mercier Consultancy MD is pleased to offer an exciting opportunity for a French Speaking Customer Service Agent to join a dynamic team based in Sofia, with paid relocation support. In this role, you will provide top-notch customer service to French-speaking clients, ensuring their inquiries and issues are handled efficiently and professionally.

Responsibilities

• Assist French-speaking customers via phone, email, and chat with product and service-related inquiries.
• Provide timely solutions to customer concerns, ensuring high levels of satisfaction.
• Document all customer interactions accurately within the CRM system.
• Collaborate with internal teams to resolve complex issues and improve service quality.
• Stay up-to-date with product knowledge and company policies to offer accurate information.

Requirements

• Fluency in French (both written and spoken); proficiency in English is a plus.