Join Lounsbury Heavy-Duty Truck Centre in Fredericton as a Parts and Service Supervisor. Focus on delivering exceptional customer experiences and managing service and parts operations.
This supervisory role is crucial for managing the entire customer service journey in the parts and service department. You will ensure a seamless process from order fulfillment to customer satisfaction, fostering relationships and maintaining high standards in service delivery.
Key Responsibilities:
• Drive customer excellence in service and parts operations
• Uphold dealer performance standards and satisfaction scores
• Address and resolve customer complaints effectively
• Ensure consistent workflow in repair orders and parts sales
• Confirm invoicing accuracy through detailed work orders
Requirements:
• Post-secondary education is an asset
• Proven leadership skills and results orientation
• High level of detail and accuracy
• Strong analytical and planning abilities...