In this role, you will be primarily responsible for handling inquiries from card members regarding fraudulent transactions and conducting transaction verification. Your duties will also include obtaining authorization codes from merchants, processing authorization cancellation requests, and verifying customer identity and profile information with merchants to prevent fraudulent transactions.
All tasks must be carried out promptly and accurately in accordance with established operational procedures and security policies, ensuring a clear understanding of each situation.
You will be required to comply with all relevant laws and regulations, including the Installment Sales Act and Personal Information Protection Act, as well as internal policies. This includes the proper handling of confidential information (e.g., strict prohibition of unauthorized removal) and maintaining acc...