Join the RBC's Personal and Commercial Operations team as a Fraud Management Officer. You will minimize fraud losses while maintaining a superior client experience in a non-call center setting.
In this role, you’ll leverage your expertise to investigate credit card fraud alerts linked to mortgage and loan applications. Your task will include reviewing application details, NDB alerts, and making outbound calls to validate whether potential fraud activities are occurring. Daily collaboration with team members across Canada will be key in mitigating operational risks effectively.
Key Responsibilities:
• Investigate fraud alerts on loan applications thoroughly
• Monitor false applications in client accounts diligently
• Review notes and details for pertinent applications
• Update notifications for NDB alerts as needed
• Record suspicious files for further review by CIS
Requirements:
• Minimum 12 months in client service or fraud environment
• Proven ability to...