Seeking an experienced Franchise Operations Manager for The Brick. Focus on customer-first operations, team leadership, and strategic merchandising across Canada.
In this vital management role, you will support operations and merchandising for franchise stores nationally. Reporting to the Senior Director, you'll conduct store visits for openings and performance assessments. Key responsibilities include driving operational improvements through training, and addressing store inquiries to enhance efficiency and compliance.
Key Responsibilities:
• Review daily reports and communicate findings to stores
• Drive performance in underperforming stores through support
• Facilitate operational improvements with training initiatives
• Assist stores with balancing and procedural issues
• Collaborate with Franchise Regional Managers on queries
Requirements:
• Minimum high school diploma and 2-3 years leadership experience
• Proven operations and customer service track ...