Ensures every guest receives full attention, courteous service, and exceptional care throughout their dining experience
Leads and maintains a disciplined, well-organized team that adheres to all service standards, general service requirements, and cleaning checklists
Provides on-the-job training and development to employees, including trainees and bus staff, with direct presence to correct mistakes on the spot and establish individual training programs tailored to each team member's needs
Maintains strict standards for staff appearance, uniforms, grooming, and professional presentation
Organizes assigned stations (Breakfast/Lunch/Dinner) for cleanliness, proper setup, and equipment readiness according to established manuals
Oversees order taking, ensures accuracy, and actively participates in sales efforts and guest relations