Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!
**Job Summary**
The Operations Associate will be in charge of monitoring high priority tickets, and escalating if necessary, until the ticket life cycle is completed. Must have technical proficiency in more than one (or all) Compucom's ticketing systems: Clarify, Service Now, Remedy, Clearvision. Outstanding customer service orientation.
**Work Location:** Hybrid (3 days onsite / 2 days remote)
**Responsabilities**
This is a dedicated and exclusive role that requires a complete understanding and use of the client's ticketing system and some logistics knowledge for shipment tracking and ...