Floor Lead

The Floor Lead plays a pivotal role on the store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Responsibilities

Customer Experience

• Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs) by driving own performance and the performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Track and report KPIs: OPH, NPS (≥ 85%), SPH, STACK Leader Segment: Conversion and Sales Success.

Operations

• Participate as needed in the execution of inventory & c...