Mercier Consultancy is excited to announce an opportunity for a Flemish Speaking Customer Service Specialist to join our team in Bulgaria, with a hybrid work model! In this important role, you will provide outstanding support to our Flemish-speaking clients, assisting them through various communication channels and ensuring their needs are met with professionalism and care.

As a Customer Service Specialist, you will be responsible for managing customer inquiries, offering product knowledge, and resolving issues efficiently. This position is crucial in maintaining high levels of customer satisfaction and building strong relationships with our clients.

Responsibilities

• Respond to customer inquiries in Flemish through phone, email, and chat
• Assist clients with product-related questions and service issues
• Document customer interactions accurately in our CRM system
• Collaborate with internal teams to resolve complex customer concerns