Now Hiring: Dynamic Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!
Location: Cambridge ON
Compensation: $100,000-$150,000 per year
Your Key Responsibilities:
OEM policy and administration
Thorough understanding of dealership and OEM KPIs
Knowledge and expertise and department absorption and P&L
Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability
Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building