Lead customer advocacy and retention as a Fitness Industry Customer Success Manager. Ensure clients successfully navigate our platform and optimize their business outcomes.
This founding role focuses on building strong partnerships in the fitness sector, supporting clients throughout their software journey, and driving their success metrics. You'll use an analytical approach to understand customer behavior and work closely with internal teams to enhance service delivery and product adoption.
Key Responsibilities:
• Oversee onboarding for new fitness industry clients
• Explore account growth opportunities and upsell strategies
• Advise clients on maximizing their investment and performance
• Communicate new features and benefits effectively
• Collaborate with internal teams to troubleshoot issues
Requirements:
• 3-5 years in customer success or account management
• Bilingual preferred, with a focus on English
• Experience in B2B SaaS or technology indust...