Become a cornerstone of client success at Fiserv as their French-bilingual Client Operations Support Associate. This position is ideal for those committed to providing exceptional service and resolving technical challenges.
As part of the Fiserv team, you will support TD-acquired merchants by overseeing onboarding processes, resolving complex inquiries, and ensuring a smooth client experience. Your role will include training businesses on Clover terminals and maintaining compliance and professionalism in all interactions.
Key Responsibilities:
• Act as primary contact for merchant support and sales advisors
• Respond promptly to inquiries about products and services
• Troubleshoot issues to achieve one-call resolution
• Process refunds and manage client account changes
• Collaborate effectively with cross-functional teams
Requirements:
• 2+ years in client support or financial services
• Familiarity with CRM and ticketing systems
• Strong management of ...