Team Overview

The IT Support Analyst will provide hands‑on technical and administrative support to ensure high‑quality IT services across our Fintech operations. This role requires a proactive, service‑oriented professional passionate about technology and capable of solving problems efficiently in a fast‑paced environment. The ideal candidate will be fluent in both English and Spanish, with strong troubleshooting skills and a genuine drive to deliver outstanding customer support.

Role Responsibilities

• Serve as the first point of contact for technical support, ensuring timely resolution of incidents and service requests through the ServiceNow ticketing system.
• Perform advanced troubleshooting for hardware, software, and network issues in Windows and macOS environments.
• Manage operating system imaging and cloning (e.g., FOG, Clonezilla, MDT) and ensure proper configuration of new user devices.
• Provide on‑site and remot...