Consistently demonstrate empathy, kindness and take the time to understand circumstances, motivators and concerns in all interactions with colleagues and clients.
Communicate effectively to uncover client needs, deliver client‑centric advice, solutions and proactively resolve client concerns at first point of contact.
Use your own advice capabilities and those of the right partner in the RBC ecosystem to meet our clients' entire suite of financial needs, both personal and business.
Provide professional advice and education with an ability to address complex credit and investments, ensuring solutions recommended are appropriate for client needs and financial circumstances.
Champion digital enablement by proactively educating our clients to self‑serve, while leading with advice, serving through digital where possible and encouraging...