Job Title

Field Support Engineer – L1

Location

Brampton, ON – Onsite

Job Description

This role provides overall hardware/software support to employees and incoming new hires, including weekly reporting, inventory management, and administrative tasks. The successful candidate delivers optimum customer service in a dynamic environment and travels up to 150 miles between offices.

Responsibilities

• Image and install software on Windows and Apple laptops/desktops, including IMAC, and provide remote support.
• Troubleshoot post‑deployment issues on Windows and Macintosh platforms.
• Printer break‑fix and installation.
• Disposal, redeployment, and asset reclaim.
• Data backup and recovery coordination.
• Hardware refresh and warranty repair.
• Spare parts management.
• Audio and video support, including health checks.
• Inventory and asset management – depot ...