Respond to IT service tickets using documented procedures and supervision

 Assist with workstation setups and peripheral connections

Perform basic AV checks and room readiness tasks

 Support imaging and deployments under direction

Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)

 Follow proper inventory handling, tagging, and tracking

Escalate unresolved issues appropriately

Adhere to safety protocols and client-specific guidelines

Independently manage onsite IT support at single-person or lead-assigned locations

Serve as the primary contact for end-user technical needs

Own AV/conference room setup, maintenance, and issue resolution