**Job ID**:
**Location**: Mexico City, Mexico
**Category**: IT Infrastructure Management & Support
**Employment Type**: Full time
**Field Services Support (on site at CdMx)**:
Our DXC Modern Workplace services enable our customers’ employees to easily find, understand, and engage with IT and their colleagues anytime, anywhere, and on any device. We empower a personalized experience that allows employees to work seamlessly and securely.
**ABOUT THIS ROLE**:
**WHAT YOU’LL DO**:
-- Ensure proper SLA tracking in the assigned ticketing tool (ServiceNow).- Follow customer policies and IT standard procedures.
- Support hardware and software (laptops, desktops, printers, mobile phones, IP phones, virtual conference rooms).
- Handle Break-Fix incidents both onsite and remotely.
- Participate in business projects such as infrastructure assignments, PC refresh, device cleanup, and cybersecurity incident response.
- Collaborate with team members to address cha...