Provide operational leadership, guidance, and oversight to partner leadership teams operating across Quebec.
Serve as the primary operational liaison between ATSI, the client, and partner leadership teams, ensuring clear communication, aligned expectations, and timely issue resolution.
Oversee the overall quality of field work delivered by partner teams, ensuring installations and repairs meet client and Aecon standards.
Manage program performance by reviewing SLA metrics such as customer satisfaction scores, visit completion, repeat rates, and upselling opportunities.
Ensure partner teams maintain strong training programs and deliver ongoing technical and procedural training to their technicians.
Lead safety compliance for partner operations, including field safety audits, hazard ass...