**Date Posted**:
**Country**:
Brazil
**Location**:
LOC6008: AVENIDA BRIGADEIRO FARIA LIMA, 2170 - PUTIM - SÃO JOSÉ DOS CAMPOS - SP - CEP
**Position Role Type**:
Unspecified
- Coordinate product service evaluations, aircraft software upgrades, field campaigns, retrofits and other remedial programs on Collins hardware in service with customers’ fleets.
- Document customer expectations, fleet health and technical issues raised during customer visits in periodic written customer contact reports.
- Collect and communicate voice of the customer and provide technical advisement to internal Collins aftermarket teams regarding customer concerns.
- Report significant product performance issues from the field to Collins internal stakeholders.
- Manage the overall customer relationship as part of an effective customer core team consisting of the Airline Support Manager, Customer Business Director, Product Performance Manager and contacts from other Collins busine...