Responsible for performing customer support activities for equipment, systems and sub-systems at customers office or at a service center.
Essential Duties and Responsibilities
Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
Maintain complete and accurate service records
Interact with customers and monitor accounts
Provide on-site technical support to customers as required
Provide on-site technical support for workshops and/or shows
Provide technical support and business guidance remotely through call center on non-scheduled service days (if applicable)
Complete physical inventory when asked
Maintain and manage remote service center (if applicable)