Shape FGPP's production experience as a Subject Matter Expert in Toronto for a 6-month contract. Utilize technical skills to troubleshoot and resolve issues effectively.

We are seeking a Subject Matter Expert (SME) for Finastra Global Payment Plus (FGPP) in Toronto, Ontario. This role demands a deep understanding of FGPP’s business and functionality along with solid issue analysis skills. Candidates should have hands‑on configuration experience as well as the ability to lead technical discussions with clients and support teams.

Key Responsibilities

• Manage escalations and provide configuration support
• Lead customer calls, explaining issues and next steps
• Collaborate with L1 and L2 teams for solutions

Requirements

• Proven FGPP issue analysis and problem‑solving skills
• Experience with FGPP configuration and customer interactions
• Background in payments processing within the last 3 years