: This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously creating interest in solutions and services that meet the client needs. This is not a sales position; however, job expectations include ensuring clients are quickly connected to the appropriate teammate to execute against the Life Priorities Strategy and educating clients on conducting simple transactions through self-service technologies.
Responsibilities:
Executes the bank's risk culture and strives for operational excellence
Drives the client experience
Grows business knowledge and network by partnering with experts in small business, lending, and investments
Educates clients on conducting simple transactions through self-service technologies