Fairmont Jasper Park Lodge IT Specialist

Location: 1 Old Lodge Rd, Jasper, AB T0E 1E0

Salary: $63,000–$68,000 a year

Job type: Full-time

Shift and schedule: Weekends as needed

Overview

This role provides first-level technical support for hotel systems, end-user devices, and network infrastructure, ensuring minimal disruption to daily operations. The position also supports IT projects, monitors system performance, enforces IT standards, and contributes to continuous improvement initiatives in alignment with Accor’s technology policies and best practices.

Responsibilities

• Provide prompt, professional, and courteous first-level support for IT-related issues.
• Troubleshoot and resolve system, hardware, and network problems for all end users.
• Install, configure, and maintain desktop/laptop computers, printers, peripherals, and software.
• Support critical hotel applications.