We are Cisco's Failure Analysis and Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is tasked with delivering customer focused quality, reliable solutions, and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed‑loop quality management.

• Lead improvements in the accuracy of fault duplication and isolation.
• Experience with complex high‑speed board design and board bring‑up.
• Install, upgrade, or downgrade Sonic operating system on 8000 products.
• Provide direction and techniques on customer’s issues duplication and isolation.
• Engage Design engineering and communicate findings and resolutions for HW and SW field issues.
• Coordinate the Failure Analysis cases...