Learns client account details, the service request/work order management systems, the telephony system and client Dispatch Center policies, processes, and operating procedures.
Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers.
Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests.
Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties.
Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.