Join as an Expert Support Analyst specializing in technical troubleshooting and customer support. Focus on resolving complex technical issues and enhancing client satisfaction through proactive engagement.
This role involves assisting customers with software, hardware, and networking difficulties, ensuring their needs are met efficiently. You will need to analyze technical faults and collaborate with appropriate teams to provide swift resolutions. Maintaining high Service Level Agreement achievement and customer satisfaction will be paramount.
Key Responsibilities:
• Resolve technical issues pertaining to software and networks
• Address tickets and customer queries promptly
• Analyze system logs and call flow data
• Collaborate with vendors and internal teams
• Effectively test customer issues for validation
Requirements:
• Bachelor’s degree in Computer Science or similar
• 1-2 years’ experience in technical support
• Familiarity with Networking, VoIP, ...