Step into the role of Senior Technical Support Specialist, addressing complex integration issues while empowering L2 teams through mentorship and knowledge sharing. This senior role operates in a primarily autonomous capacity.
You will utilize your deep technical knowledge in addressing escalated issues, troubleshooting diverse systems, and aiding in incident management. A knack for identifying process improvements and implementing automation is crucial for enhancing operational efficiency in this position. Excellent problem-solving and communication skills are essential.
Key Responsibilities: • Serve as a primary escalation point for critical issues • Troubleshoot and analyze API and cloud platform problems • Own tickets from initiation to resolution, maintaining SLA • Partner with engineering teams to solve technical challenges • Create high-quality technical documentation and runbooks