Join a global team as a Senior Salesforce Administrator dedicated to optimizing the Service Cloud. Enjoy a hybrid work model and lead the implementation of innovative AI solutions to elevate customer interactions.
You will be responsible for the Salesforce platform's ongoing development, with a strong focus on Service Cloud functionalities. This experienced role demands a proactive approach to manage configurations, workflows, and AI enhancements. Collaborate with business units to ensure the platform supports both operational processes and customer-facing features effectively.
Key Responsibilities: • Ensure Salesforce Service Cloud's optimal performance and reliability • Drive collaboration on Sales Cloud functionality • Develop and implement effective Salesforce configurations • Maintain data integrity and oversee governance processes • Lead system upgrades and manage releases