Become a key leader in ensuring exceptional event experiences as the Senior Manager of Premium Event Services. Your expertise will shape service standards and client satisfaction within the park's events.
As a vital member of the hospitality team, you’ll report to the VP, Hospitality, overseeing service delivery and standards across all catered events. Your collaboration with the General Manager and culinary teams is crucial for aligning service flow and maintaining guest satisfaction. By actively participating in high-profile events, you will support effective execution and lead service recovery initiatives as needed.
Key Responsibilities:
• Document and maintain premium service standards
• Act on-site for VIP events, ensuring quality delivery
• Engage with clients to strengthen relationships
• Address service recovery promptly and professionally
• Ensure alignment between event details and execution
Requirements:
• Minimum 8 years in hospitality, with 5+ in...