Elevate your career as an Expert Field Service Engineer, delivering exceptional support to customers worldwide. Utilize your electrical and mechanical skills to address technical challenges through various communication platforms.
In this role, you'll need a degree in Engineering and more than five years in technical support. Responsibility includes managing customer inquiries efficiently, utilizing Zendesk, and creating helpful training resources. Your role involves equipment installations and performing maintenance on-site, along with validating D&V product performances as required.
Key Responsibilities:
• Respond to global customer inquiries via Zendesk
• Assist in debugging and root cause analysis of systems
• Create and present training materials to clients
• Calibrate and ensure performance of testers
• Collaborate with Project Managers on equipment issues
Requirements:
• Sc. in Electrical/Mechanical Engineering
• Over five years in technical support...