Drive operational excellence as a Senior Specialist in Enrollment and Transaction Management at Just Energy, focusing on North America's gas and electric markets. This role is key in processing and managing customer enrollments effectively.
As a Senior Specialist, you will utilize your analytical skills and attention to detail in a fast-paced environment to tackle complex transactional issues and manage escalations. Your contributions to training and process improvement will be crucial for both customer satisfaction and operational efficiency. The ideal candidate is detail-oriented, accountable, and capable of working under limited supervision.
Key Responsibilities:
• Support enrollment management for residential and small commercial customers
• Investigate and resolve intricate service requests independently
• Collaborate with stakeholders for comprehensive issue resolution
• Utilize reporting metrics to manage operational risks
• Lead training initiatives and doc...