+ Act as the lead engineer on large or complex client deploy projects + Act as the lead engineer on product engineering projects to further develop our service + Provide AWS subject matter expertise advice and assistance to pre-sales architects + Installation, configuration, and ongoing management of O/S and AWS services. + Implementing and maintaining custom client machine images and centralised configuration management to enable quick repeatable builds and auto-scaling. + Maintaining high availability through proactive measures. + Troubleshooting and resolving complex technical issues. + Ensuring clients & partners are updated on current status of work and issues. + Raise, investigate and resolve problems and known errors in line with the problem management process. + Ability and willingness to proactively improve ways of working, automation and processes via our c...