Become an Expert Cloud Support Engineer with Citrix, utilizing your extensive Cloud Operations experience to optimize service delivery and monitor crucial alerts. Your skills will enhance cloud performance across various platforms.
The ideal candidate possesses 8+ years in Cloud Operations, focusing on networking and scripting skills. Key responsibilities include monitoring Citrix resources and executing effective incident response strategies. A solid understanding of Citrix administration and strong communication abilities are essential for successful stakeholder interactions and documentation.
Key Responsibilities: • Conduct 24x7 monitoring of cloud alerts and service availability • Manage and triage session launch failures and authentication issues • Classify incidents, adhering to SLA targets • Verify machine catalog and delivery group statuses • Document shift handovers with detailed reports