Drive operational excellence as an IT Operations Analyst IV in Toronto, Ontario, specializing in application/system support at a top-tier Technology Solutions company. Ensure availability and reliability of critical systems and applications.
This senior role demands 3-5 years of hands-on experience in IT operations, where you will partner with stakeholders, manage incidents, and enhance the stability of the production environment. Your proactive efforts will support both client needs and business continuity strategies through effective problem resolution.
Key Responsibilities:
• Act as a point of contact for service/application issues
• Improve production environment by collaborating on system setups
• Implement and test disaster recovery plans effectively
• Document findings and communicate updates on issues
• Engage in the optimization of IT performance metrics
Requirements:
• Technical Certificate or Undergraduate degree
• 3-5 years in IT operations sup...