Step up your hospitality career as the Front Office Manager at Fairmont Royal York in Toronto. Lead a vibrant team dedicated to outstanding guest service and operational excellence.
This role requires a dynamic and organized individual aiming for a higher position in hotel management. You will be responsible for overseeing front desk operations, supporting staff, and ensuring a seamless guest experience while interacting closely with other hotel departments.
Key Responsibilities:
• Supervise daily front desk operations and staff training
• Handle guest complaints efficiently with appropriate follow-up
• Coordinate and oversee hotel Groups and Conventions
• Facilitate smooth collaborations with key departments
• Ensure adherence to hotel policies and guest service initiatives
Requirements:
• Minimum two years supervisory experience in hotels
• Proficiency in Micros Fidelio Opera and Office Suite
• Strong guest service orientation and leadership vision