Cognizant is hiring an Experienced Deskside Support Engineer in Calgary for a hybrid role focused on delivering exceptional IT support. Utilize your strong technical skills in a customer-centric environment.
We are looking for a Deskside Support Engineer with 7-8 years of experience in IT support. You will be responsible for diagnosing network issues, providing end-user support, and managing desktop environments. This position also involves collaboration with infrastructure teams to drive technology solutions that meet our clients' evolving needs.
Key Responsibilities:
• Offer comprehensive support for desktop and mobile platforms
• Troubleshoot and resolve network connectivity issues
• Conduct installations and configurations for IT products
• Oversee user account management via Active Directory
• Maintain accurate IT asset records and support documentation
Requirements:
• Minimum 7-8 years hands-on IT support experience
• Knowledgeable in Windows, Mac OS...