Elevate your career with Metergy as an Experienced Customer Service Agent. Utilize your expertise to manage complex billing issues and deliver outstanding customer service in an evolving hybrid environment.
In this challenging role, you will serve as a subject matter expert, handling complex escalations and ensuring compliance with policies. Your attention to detail and sound judgment will be pivotal in investigating discrepancies and managing customer interactions. Be part of a progressive team that values growth and continuous improvement in a supportive workplace.
Key Responsibilities:
• Resolve billing and customer account discrepancies effectively
• Engage in high-complexity customer inquiries with professionalism
• Maintain meticulous documentation of interactions
• Identify and act on trends to improve service
• Participate in ongoing training to stay informed
Requirements:
• 2+ years of experience in a customer service role
• Critical thinking and ...