Transform client interactions into culinary journeys as a Customer Happiness Specialist. Work remotely, engage customers, and streamline the booking process for unique culinary events.
As a key player in customer satisfaction, you will use your three-plus years of experience in sales or customer support to meet client needs effectively. You will drive revenue while ensuring a positive experience, coordinating with chefs and venues seamlessly. Your expertise in managing multiple conversations and details will elevate client satisfaction from initial contact through post-booking support.
Key Responsibilities:
• Engage leads and guide clients through booking
• Tailor experience recommendations based on insights
• Facilitate high-quality customer support at all stages
• Keep detailed CRM records for all interactions
• Identify areas for enhancing customer experience
Requirements:
• 3+ years of customer engagement experience
• Strong goal orientation with metri...