Take your customer service expertise to the next level as a Customer Service Representative II for a 6-month contract. Focus on delivering outstanding B2B support through efficient email case management.
We are looking for candidates with 5-7 years of experience in customer care, specializing in high-volume environments. You will manage approximately 1,800 emails monthly and process RMA requests while ensuring compliance with established processes. Attention to detail and problem-solving skills are key elements of this role.
Key Responsibilities:
• Manage high-volume email casework with precision
• Deliver professional responses within SLA timelines
• Process an average of 375 RMA lines monthly
• Resolve customer issues using analytical skills
• Offer coverage support during busy periods
Requirements:
• 5-7 years in a B2B customer service role
• Ability to handle high workloads efficiently
• Strong English communication capabilities
• Familiarity wit...