AI is rapidly transforming customer experience. With Agentic solutions, we have the opportunity to help our customers realize their full financial potential in ways that we are just beginning to imagine. The Digital Channels team is at the forefront of this transformation, building new experiences through a platform approach that supports our Lines of Business.
As a Mixed-Methods Research Senior Associate in Digital Channels, you will leverage various research methods, analysis, and techniques to identify user needs and translate them into actionable insights and recommendations, in the context of AI-driven/agentic customer experience transformation.
**Job Responsibilities:**

+ Lead strategic UX research by identifying opportunities and gaps across product areas and foster product improvements and innovation OR
+ Plan and manage resources for research projects; align with product timelines and long-term planning OR
+ Advocate for user needs while considering bus...