Act as a point of contact between Sunway Money and our Clients/Partners to investigate and troubleshoot any operational issues (e.g. stuck transactions), develop the best solution to solve the problem, expedite correction and follow up to ensure resolution while coordinating between related Persons-in-Charge and Clients.
Monitor operational performance on both Clients and Partners, and ensure that the quality of services provided meet their expectations.
Strategise ways to optimise efficiency and mitigate risks in daily operations by analysing and improving existing process.
Develop effective short and long-term plans for achieving operational improvements by collaborating with other departments and stakeholders (e.g. enhance workflows, automation initiatives, etc).
Any other duties as and when assigned from time to time.