**Key Responsibilities**

**1. Housekeeping Operations Excellence**

+ - Oversee all housekeeping operations including guest rooms, suites, public areas, and back-of-house spaces

+ - Ensure consistent adherence to Regent and IHG luxury cleanliness and presentation standards

+ - Maintain impeccable room readiness, staging, and turn-down service execution

+ - Ensure all areas reflect timeless elegance, order, and sensory comfort

**2. Guest Experience & Room Quality**

+ - Ensure every guest room delivers a flawless “first impression” and consistent luxury condition throughout the stay

+ - Manage VIP rooms, long-stay guests, and special amenity setups with precision and personalization

+ - Collaborate with Front Office and Butler teams to anticipate guest preferences

+ - Handle guest requests and complaints with speed, discretion, and resolution focus

**3. Team Leadership & Culture**

+...