Achieving Excellence The Event Manager serves as the primary point of contact and trusted representative for all clients planning events at the hotel. This role is responsible for ensuring prompt communication, detailed event coordination, accurate contract execution, and flawless event delivery. All inquiries must be responded to the same business day to uphold the hotel's commitment to exceptional service and responsiveness. The Event Manager plays a pivotal role in creating memorable experiences and driving client satisfaction and repeat business.
Key Focuses
Creating long-term relationships with customers to ensure repeat business.
Processing all details of the event from beginning to end, processing all the information pertaining to the booking and distributed to all appropriate departments.
Develop, implement and evaluate policies and procedures for the operation of the department or establishment.