Join Blue Mantis as an EUX Engineer L2, focusing on remote client support and troubleshooting. This role is crucial in managing first-level ticket issues and providing escalated support.
As part of the Managed Services team, you will engage in effective problem resolution, aiding in training Level I technicians, and enhancing the customer experience. Your proactive approach will ensure timely communication and meticulous handling of service tickets while improving documentation and knowledgebase articles.
Key Responsibilities:
• Handle phone and web ticket problem resolution
• Assist with escalations from Level I engineers
• Maintain and update Help Desk documentation
• Work on customer issues within SLA guidelines
• Troubleshoot desktop and laptop setups as required
Requirements:
• 3-5+ years of Help Desk experience required
• Familiarity with M365 and network technologies
• Skills in printer setup and troubleshooting
• Experience with Active Direct...