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ERP Support Specialist – Tier I

Hospitality Full Benefits Career Growth
Company

EMCO Corporation

Location

London, Canada

Posted

March 19, 2026

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About This Opportunity

Job Description

Reporting to the ERP Support Team Lead, this position is responsible for ensuring that Profit Centre teammates are receiving the high quality service in adherence with support service level objectives. The Tier I ERP Support Specialist will be primarily responsible for:

  • Providing ongoing ERP platform functional and technical support for teammates
  • Intake of teammate support inquiries
  • Logging support inquiries and related activity through the support incident lifecycle in Emco’s ITSM platform
  • Communicate with ticket submitters to ensure issues are understood
  • Collaborating with subject matters experts in other parts of the organization when issues cannot be cleared directly by the ERP support team
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Day to day monitoring, tracking and coor...