Lead innovative customer strategies as Director of Product Management at Equinix. Focus on aligning Customer Success initiatives with business objectives and enhance customer engagement.
As a Director with at least eight years of experience, including four in leadership, you will oversee the Customer Success Manager experience and the Gainsight platform. Your role includes shaping product strategies and ensuring effective operational execution across teams to increase revenue opportunities and customer satisfaction.
Key Responsibilities:
• Lead and develop a high-performing Customer Success team
• Manage and optimize Gainsight platform operations
• Establish and maintain customer health scoring systems
• Ensure alignment of customer success initiatives with sales functions
• Drive continuous improvement in product capabilities
Requirements:
• 8+ years product management experience with leadership roles
• Experience in Customer Success operations and produc...